This document outlines Original Luwak's shipping, logistics, and payment terms for retail customers and wholesale / B2B partners. By placing an order through originalluwak.com or via our sales team, you accept these terms.
We ship from our Indonesian packing house with anti-tamper seals and origin certification. Retail orders ship via national and international couriers; export shipments follow Incoterms® 2020 with documentation managed by our licensed customs broker.
Scope & Channels
- Retail orders — individual customers, domestic & international parcels
- Wholesale — hotels, premium cafes, gift & corporate partners
- Export — international distributors & specialty retailers
- Private label — custom packaging & presentation boxes
Origin & Dispatch
Original Luwak dispatches from Indonesia. Orders are picked, packed, and sealed under controlled humidity with anti-tamper holographic seals to verify authenticity.
| Origin Hub | Coverage | Dispatch Cut-off |
|---|---|---|
| Packing house | Domestic Indonesia & international air parcels | 15:00 WIB (Mon–Sat) |
| Jakarta consolidation | International express courier & FCL/LCL export | By appointment |
Retail Shipping & Lead Time
| Destination | Lead Time | Courier Options |
|---|---|---|
| Jabodetabek | 1–2 working days | JNE, J&T, AnterAja, Sicepat |
| Java & Sumatra (other) | 2–4 working days | JNE, J&T, Pos Indonesia |
| Outer islands | 3–7 working days | JNE Cargo, Pos Indonesia |
| Asia Pacific | 5–10 working days | DHL Express, FedEx, EMS |
| Middle East & EU | 7–14 working days | DHL Express, FedEx Priority |
| Americas & Oceania | 7–14 working days | DHL Express, FedEx, UPS |
Wholesale & Export
- MOQ from 10 kg for direct B2B orders
- Bulk vacuum-sealed packaging with retail-ready presentation
- FCL / LCL container export for distributors
- Branded gift boxes, hotel amenity SKUs, private-label runs
- Halal & ethical-source certificates available
Logistics Partners
- Domestic couriers: JNE, J&T Express, AnterAja, Sicepat, Pos Indonesia
- International couriers: DHL Express, FedEx Priority, UPS, EMS, Aramex
- Forwarders (FCL/LCL): Kuehne+Nagel, DSV, local NVOCC partners
- Customs broker: licensed PPJK partner managing export clearance
Incoterms 2020 (Wholesale & Export)
Retail shipments are quoted CPT or DDP. Wholesale & export orders use Incoterms® 2020:
Ex Works
Buyer collects goods at our packing house. Buyer arranges all freight, insurance, and clearance.
Free On Board (Tanjung Priok)
Original Luwak delivers goods on board the vessel nominated by the buyer. Buyer arranges ocean freight and insurance.
Cost, Insurance & Freight
We arrange ocean freight and minimum marine insurance (110% CIF value). Standard for first-time export partners.
Delivered At Place / Duty Paid
Door-delivery options. DDP includes full destination clearance and import duties paid by us, available for selected countries.
Payment Methods & Terms
| Channel | Methods | Schedule |
|---|---|---|
| Retail (online) | Visa / Mastercard, Bank transfer, OVO / DANA / GoPay / ShopeePay, QRIS | Full payment before dispatch |
| Retail (international) | Visa / Mastercard, PayPal, Wise, T/T | Full payment before dispatch |
| Wholesale (domestic) | Bank transfer, Virtual Account | 50% advance, 50% before delivery |
| Export (FCL / LCL) | T/T, L/C at Sight | 30% advance, 70% before B/L release |
| Approved long-term partners | T/T against documents, Open account | Net 30 / 45 / 60 |
All international invoices are in USD; domestic invoices in IDR. Bank charges outside Indonesia are borne by the buyer.
Export Documentation
- Commercial Invoice & Packing List
- Bill of Lading / Air Waybill
- Certificate of Origin (Form A / E / AK / IK)
- Phytosanitary Certificate
- Halal & Authenticity certificates (kopi luwak ethical sourcing)
- Insurance Policy (CIF / CIP)
Claims, Damage & Returns
For retail orders, please refer to our Return & Refund Policy. For wholesale & export shipments:
- Notify in writing within 14 days of arrival
- Provide photographic evidence and surveyor report (SGS / Cotecna)
- Retain sealed sample of disputed lot
- Quality disputes referred to independent Q-Grader
- Unresolved disputes settled by BANI arbitration in Jakarta
Contact & Trade Desk
For wholesale quotations, export inquiries, or shipping status, reach the Original Luwak team through the channels below.
